Policies, Rental and Payment Terms are subject to
change without notice. Please check your final confirmation.
TERMS AND CONDITIONS – IMPORTANT NOTES
Do you have your key to check into the condo that you have rented?
Cancellation Policy
No refunds unless we re-book your rental dates. We do advise you to
purchase travel insurance. We charge a $25.00 cancellation fee if
we do re-book your rental dates.
Damage
Any damages caused by a guest will be the responsibility of the guest
to repair, replace, or reimburse. Should the owner have to sue the
guest for damages, the guest will be responsible for damages, all
court costs and attorney fees.
Booking Deposit & Full Payment Requirements
A three night deposit is due when you make your reservation. Final
payment is due 30 days before your arrival date. Final payment is
due 60 days before the 12/15 – 1/05 arrival dates. The property
manager retains any interest earned on all Client Trust Deposit accounts.
We process credit cards due dates unless otherwise instructed.
Rates, Taxes & Register Fees
Descriptions and rates are subject to change without notice. State
of Hawaii Transient Accommodations Tax (7.25%) and General Excise
Tax (4.167%) are charged on each reservation. Rates do not include
daily maid service. Housekeeping services are available at additional
cost. All rates based on a seven-night visit, less then 7 nights the
daily rate will be higher or an expense fee will be added on to your
reservation billing. Minimum stay requirements may apply. Homeowner
Association check-in fees, local telephone charges, parking fees or
Resort fees may apply. Rates are subject to change without notice.
Rates will vary depending upon the time of year or depending upon
the season designation.
Check-in Procedures - Sorry, No Late Check-outs!
You need a key to check into 50% of the Condominiums, Please Call
the property manager. Check-in time is after 3:00 PM. Check-out time
is 11:00 AM. Red Eye Flights may need to rent another day! The property
manager will mail you a key after we receive your reservation payment
for rentals at The Hale Ono Loa, The Paki Maui, The Hololani, The
Nohonani, The Kahana Reef, The Kapalua Bay, Ridge and Golf Villas,
Kahana Outrigger, The Kuleana & Mahina Surf:; you may go directly
to your unit when you arrive on Maui. Kapalua Bay Villas Only, your
parking pass is next to unit phone at Bay Villas. Parking pass for
the Mahina Surf, Kahana Sunset, Sands of Kahana, Kuleana and the Kahana
Outrigger must be obtained from the front desk or on-site manager.
This is important, as they will tow your auto off property and charge
you a fee. Kahana Outrigger permits are in a pickup box attached to
the maintenance/groundskeeper’s shed. Paki Maui New $8. a day
parking fee.
Sands of Kahana, Royal Kahana, Kahana Sunset, Papakea, Maui Eldorado,
The Mahana: Please check in at the 24-hour front desk on arrival.
Maui Eldorado guests to pay a check-in fee of $60 at front desk at
check-in. Other property register fees were posted to your account
in advance. (Note: Sands of Kahana switchboard phone system charges
a fee on all calls.)
Warning!!! Homeowner's Associations Do Not Give Construction Notice
Anymore!
All guests must check in with the on-site homeowner’s association
office during normal working hours. When registering with them, please
pick up the current house rules, pool rules, schedule for pest control,
crime security alerts, construction or other property activity schedules
and or permits that are required by the on-site Homeowners Association
office.
Maid Service
No daily maid service is included in your rental rate. Housekeeping
services are available at additional cost. Starter supplies provided
but not replenished. Supplies include your first morning coffee, dishwashing
liquid, dishwasher soap, laundry soap, paper towels, tissue, plastic
trash liners, bar soap, toilet paper.
Air Conditioning
Air conditioning is only available at the Kapalua Golf Villas, The
Maui Eldorado & The Mahana Resort. There are a few a/c exceptions
at other properties so please call us if you need air conditioning.
Internet Access & Miscellaneous
High-Speed Internet access is available at most of the condos. WI-FI
is available at Kahana Sunset for a fee. Most condominiums have washer
& dryers inside the units. The exception is the Mahina Surf property
where there are laundry facilities on site. We do not provide hair
dryers. Please bring your own.
Smoking
We ask that if you smoke, please do so outdoors as smoking is not
permitted in any of our rental accommodations. The State of Hawaii
has outlawed smoking within 25 feet of a public door.
Occupancy
(Studios – 2 persons) (One-Bedroom units – 2 - 4 persons)
(Two Bedroom units – 4 - 6 persons) (3 Bedroom units –
6 - 8 persons) Some restrictions may apply. (Note: We do not recommend
sofa bed usage for adults!)
Room Assignments
The property manager acts as the rental agent for the individual condominium
owners and we cannot completely control rental condominiums. Problems
rarely occur but should such a situation arise whereby the condominium
becomes unavailable; we reserve the right to substitute an alternate
condominium property up to and including the day of arrival. All reservations
are subject to cancellation or change for reasons including but not
limited to, labor strikes, acts of God, failure of guests to vacate
as scheduled, misinterpreted communications, sale of unit or change
of management companies.
Do you have your key to check into the condo that you have rented?