Policies, Rental and Payment Terms are subject to change without notice. Please check your final confirmation.

Terms and Conditions

**NO PARTIES, PETS OR SMOKING ALLOWED AT ANY OF OUR PROPERTIES**

Occupancy: Maximum occupancy limits children included are listed on each properties webpage and strictly enforced. Our homes and town homes are located in quiet residential neighborhoods; excessive noise, parties, and occupancy violations may result in Maui County Police evictions and fines up to $2000/day. The Property Manager reserves the right to terminate occupancy without refund should violations of house rules or occupancy limits occur.

Rates: Prime Season: January 5 – April 11, June 15 – August 20 and November 20 – 28. Regular Season: April 12 – June 14, August 21 – November 19 and November 29 – December 19. Holiday Season: December 20 – January 4. (Check for rates). Rates are subject to Hawaii State Taxes, current GE @ 4.166% and TA @ 9.25% effective July 1st, 2010; and subject to change. Minimum Stay Policy: Prime and Regular Season, 5-7-night minimum, Holiday Season, 14-night minimum. Owner Guest Reservations: Owner direct bookings are unit specific and The Property Manager is not responsible for owner representations.

Payment Policy: Upon booking, a (3) night charge is made to your credit card. The following documents must be SIGNED by you and RECEIVED by us within 72 hours to CONFIRM your reservation: 1) Rental Agreement/Credit Card Authorization Form 2) List of ALL occupants 3) House Rules & Liability Release (homes only). Credit Cards accepted (American Express, MasterCard & Visa). Check or money order is required for final payment which is due 45 days prior to arrival, except for Holiday Season December 20 to January 4; when final payments are due by October 15th.

**Unprinted checks or debit cards are not accepted – US Funds only**

Credit Card Authorization & Security Deposit: Reservations are not confirmed until we receive the initial three-night deposit and a signed Credit Card Authorization Form (CCAF). The CCAF establishes credit and guarantees payment for charges that may result from any damages, excessive cleaning, house rules violation fines, or loss to the property or its contents; caused by guest during their stay. Homes: Reservations are not confirmed until we receive the initial three-night deposit, acknowledged House Rules & Liability Release. Security Deposit (refundable providing there are no additional charges). When booking online, you may make your initial deposit and confirm your reservation immediately by utilizing our On-Line Credit Card interface. All deposits shall be held in client trust accounts; any interest earned on security deposits shall be paid to The Property Manager.

Cancellation Policy: All payments are non-refundable after final payment due date unless space is resold. If cancellation is called in prior to final payment “date”, monies are refundable less a $40 cancellation charge and any insurance charges. No refunds are made for un-used nights regardless of cause. Reservations are unit “specific” and cannot be changed by guest after “full payment date”. To protect your investment, optional Travel Protection Insurance is available. Please call us at 1-800-207-3565.

Maid Service: Puamana/Homes; owners pay for the checkout cleaning only (minimum 5 nights) Condos; owners pay for the checkout cleaning (minimum 5 nights) and one(1) mid stay service (minimum 7 nights). Additional maid service is available at cost. Your unit will be prepared for your arrival including linens, two sets of towels per person, starter kitchen and bathroom amenities, i.e.: dish washing liquid, dishwasher soap, paper towels, soap and toilet paper are provided but not replenished. **Beach towels are not provided**

Maintenance: All of our units are individually owned and decorated. Please do not remove linen, dishes or other items from the unit, as they belong to the owner. Additional charges will be incurred for damages, lost items, or excessive checkout cleaning caused by guests during their stay. Repair Issues may arise: There is a labor shortage on the Island and materials may need to be shipped in, there may be some delays in completing repairs. Refunds or credits are not provided for maintenance issues as long as we are making our best efforts to complete them.

Check-in: Instructions including lock box codes and security gate codes will be mailed upon receipt of “full” payment with acknowledged CCAF and House Rules & Liability Release. If you do not receive a lock box code, check-in at the Front Desk. Check-in time is 3 P.M.; Checkout time is 11 A.M. A late checkout “must be prearranged” and is subject to a 1/2-day charge.

Reservation Guarantee: The Property Manager cannot absolutely guarantee specific reserved unit numbers or accommodations. The Property Manager reserves the right to substitute alternate accommodations of similar type up to and including the day of arrival. All reservations are subject to change or cancellation for reasons including but not limited to strikes, owners request, sale of unit, changes in State or County Laws, acts of God, or failure of guests to vacate as scheduled.

Disclosure: Although the owners and property Associations hire professional pest control services your experience in the tropics may include pests, which cannot be completely controlled, such as insects, rodents, and friendly geckos. You may also experience dangerous ocean conditions, strong sun and security issues. There are no lifeguards at the pools or beaches. We ask that you be aware of your surroundings and take appropriate precautions.

** The Property Manager is not responsible or liable for any issues relating to but not limited to pests, health, and security or lost and stolen items that may occur during or after your stay. **

Registration: No Subleasing – the party signing this agreement must register with the Front Desk or Office during business hours and be the responsible occupant for the entire term of the agreement. Most properties charge “registration, key service, or parking fees.” Such fees are set by the individual properties and not The Property Manager. You are subject to and liable for these charges, in most cases they are not included in your rate and may change with or without notice . PUAMANA guest’s only, pickup your parking pass, pedestrian gate code and pay $10 for the second car at the Clubhouse, two-car maximum. Please check the web page for the property you are booking for occupancy limits or special instructions regarding parking; there are some properties with a one-car maximum.

Smoking: State Law prohibits Smoking in all areas open to the public that include, but are not limited to restrooms, lobbies, reception areas, hallways, bars, vacation rental rooms & lanais, restaurants, retail service establishments and retail stores. Thus all of our accommodations are Non-Smoking.

Confirming your reservation is deemed acceptance of the terms and conditions *subject to change without notice*