The Puamana Resort
Reservation Policies
Homes and Town Homes
Occupancy:
The occupancy limits posted on each properties web page are the maximum
number of guests including children allowed. Our homes and town homes
are located in quiet residential neighborhoods; excessive noise, parties,
and or occupancy violations will result in fines of up to $2,000/day.
We also reserves the right to terminate occupancy without refund should
violations of house rules or occupancy limits occur.
Season Dates :
Rates
Rates are subject to Hawaii State Taxes, current GE @ 4.166% and TA
@ 7.25%, and subject to change.
Minimum Stay Policy:
Prime and Regular Season: 7-night minimum
Holiday Season: 14-night minimum.
Payment Policy:
A three (3) night deposit is required within 10 days of booking your
reservation. Major credit cards are accepted (American Express, MasterCard,
Visa), you may use a credit card for your 3-night deposit and to establish
credit. Final payments are due 45 days in advance of arrival, except
for Holiday Season December 20 - January 4; when final prepayments are
due by October 15. Unprinted checks and or debit cards are not accepted.
**We request that All Final payments be made by check or money order
in U.S. Funds only**
Credit Card Authorization & Security Deposit:
Town homes: Reservations are not confirmed until we receive the initial
three-night deposit and a signed Credit Card Authorization Form (CCAF).
The CCAF establishes credit and guarantees payment for charges that
may result from any damages, excessive cleaning, house rules violation
fines, or loss to the property or it's contents; caused by guest during
their stay.
Homes: Reservations are not confirmed until we receive the initial three-night deposit, acknowledged House Rules & Liability Release, and security deposit.
When booking online, your Travel Agent may make your initial deposit
and confirm your reservation immediately by utilizing our On-Line Credit
Card interface. All deposits shall be held in client trust accounts;
any interest earned on security deposits shall be paid to Whalers Realty
Management.
Cancellation Policy:
All payments are non-refundable after final payment due date unless
space is resold. If cancellation is called in prior to final payment
"date", monies are refundable less a $40 cancellation charge
and any insurance charges. No refunds are made for un-used nights regardless
of cause. Reservations are unit "specific" and cannot be changed
by guest after "full payment date". To protect your investment,
ask your Travel Agent about optional Travel Insurance that is priced
on your confirmation; see (csatravelprotection.com) for details, *REQUIRES
ACROBAT READER*
Maid Service:
We provide a checkout cleaning only; additional maid service is available
at cost. Your unit will be prepared for your arrival including linens,
two sets of towels per person, starter kitchen and bathroom amenities,
i.e.: dish washing liquid, dishwasher soap, paper towels, soap and toilet
paper are provided but not replenished. **Beach towels are not provided**
Maintenance:
All of our units are individually owned and decorated. Please do not
remove linen, dishes or other items from the unit, as they belong to
the owner. Additional charges will be incurred for damages, lost items,
or excessive checkout cleaning caused by guests during their stay.
Management makes every effort to keep properties in good working order.
However, no guarantees or refunds are made with regard to the mechanical
failure of appliances, video/audio equipment, or any household systems.
The earlier you report a problem, the sooner we can solve it.
Check-in:
Instructions including lock box codes and security gate codes will be
mailed upon receipt of "full" payment with acknowledged CCAF
or House Rules & Liability Release, Check-in time is 3 P.M.; Checkout
time is 11 A.M. A late checkout "must be prearranged" and
is subject to a 1/2-day charge.
Reservation Guarantee:
Management cannot absolutely guarantee specific reserved unit numbers
or accommodations. Management reserves the right to substitute alternate
accommodations of similar type up to and including the day of arrival.
All reservations are subject to change or cancellation for reasons including
by not limited to strikes, owners request, sale of unit, acts of God,
or failure of guests to vacate as scheduled.
Disclosure:
Although we hire professional pest control services your experience
in the tropics may include pests, which cannot be completely controlled,
such as insects, rodents, and friendly geckos. You may also experience
dangerous ocean conditions, security issues and strong sun. There are
no lifeguards at the pools or beaches. We ask that you be aware of your
surroundings and take appropriate precautions.
** Management is not responsible for lost or stolen items**
Registration
PUAMANA guest's only. Pickup your parking pass and pedestrian gate code
at the clubhouse. Registration Fee: $6.00 per day, maximum of $60. Includes
first car free, add $10 for second car, two car maximum. Fee for second
car will be collected upon registration. (Subject to change).
Parking: Homes and Town homes
Please check your properties web site for limits or special instructions
regarding parking, there are some properties with a one car maximum.
**NO PARTIES OR SMOKING ALLOWED AT ANY OF OUR PROPERTIES**
Acceptance of Terms and Conditions:
Confirming your reservation is deemed acceptance of the above policies.