Policies, Rental and Payment Terms are subject to change without notice. Please check your final confirmation.

Reservation Policies and Procedures

Taxes:
All rates are subject to applicable Hawaii State Taxes currently 4.166% General Excise Tax and Transient Accommodations tax at 7.25%.

Payment Policy:
To confirm a reservation a three (3) night deposit is required at time of booking.

Balance Due:
The full balance is due (45) forty-five days prior to arrival, with the exception of reservations held for the Christmas Holiday (12/20 to 1/7). The full balance for Christmas reservations is due by September 1st. All payments are non-refundable after final payment due date.

Rates/Fees:
Rates are per night, based on a (5) five night minimal stay, Christmas Holiday (14) fourteen-night minimal stay. Stays less than the minimal requirement will be subject to an additional check out cleaning fee. Some properties are subject to Homeowner Association check-in fees and daily parking fees.

Cancellation Policy:
All cancelled reservations are subject to a $50 cancellation fee regardless of cause. Reservations cancelled 45 days or more prior to arrival will receive a refund minus the cancellation fee. Reservations cancelled 44 days or less prior to arrival will forfeit all monies. Christmas reservations cancelled after September 1st will forfeit all monies. No refunds are made for unused nights resulting from late arrival or early departures regardless of cause. In lieu of our refund policy we do encourage you to consider purchasing travel insurance.

Travel Protection Insurance:
Please call us at 1-800- 207-3565 to obtain travel insurance.

Check-In:
Check-in time is not before 3pm. Checkout anytime before 11:00am.

Late Check-Out:
Requests for late checkouts are subject to a minimum fee of 50% the nightly rate. Requests for late checkouts are required 48 hours prior to departure and are honored based on availability. If you are scheduled on a late flight we recommend booking the unit for an additional night to ensure availability.

Maid Service:
Daily maid service is not included in the nightly rate, however services are available at an additional cost. Advance notice of 48 hours is required in order to confirm additional maid services. Starter supplies are provided which include dish detergent, dishwashing detergent, hand soap, body soap, paper towels, trash liners and toilet paper.*The replenishment of these products is the responsibility of the guest.

Extensive Cleaning Fee:
Each unit is inspected prior to each guest arrival and again immediately upon departure. Should your unit require extensive cleaning following your departure additional charges will be applied to the credit card on file. All units are designated NON-SMOKING: Should you or your guest inadvertently smoke in the unit additional cleaning charges will be applied. Professional air purification services are required to return the unit to its original status. The cost for these charges are applied to the credit card on file and can reach $500 or more depending upon the size of the unit.

Damage Clause:
Each unit’s inventory is inspected and recorded prior to each guest arrival and again immediately following each guest departure. Charges will be applied to the credit card on file for the repair or replacement of any damaged items, or items that have been removed and not returned to the unit.

Amenities:
Units DO NOT necessarily come equipped with beach chairs, snorkel/beach equipment, beach towels, laundry soap or food condiments. Some exceptions do apply based on items left by previous guests.

Rentals:
Rollaway, cribs, strollers, etc. are available at an additional cost. Requests for these amenities can be accommodated providing we receive notification 48 hours prior to your arrival.

Lost/Found:
The Property Manager is not responsible for items lost or items left in the unit at your departure. Any requests for articles left in the unit to be shipped to a guest are subject to the applicable postage fee and a Property Manager handling fee of $25.

As The Property Manager acts as a rental agent for individual homeowners, rental accommodations cannot be completely controlled. Problems rarely occur, however a situation may arise whereby the accommodations specified on your confirmation becomes unavailable, due to strikes, acts of God, failure of guests to vacate as scheduled, owner occupancy and or sale of properties. The Property Manager reserves the right to substitute alternate accommodations up to and including the day of arrival. Reservations policies are subject to change.