Bay Villa 30G1

Policies

TERMS AND CONDITIONS – IMPORTANT NOTES

No long Distance Phone Service, Please bring your Cellular Phone or Phone Card!

Also, do you have your Resort Condominium Key or Understand your Check-in Procedure?

CANCELLATION POLICY NO REFUNDS unless we re-book your rental dates with someone else. We do advise you to purchase travel insurance. We charge a $100.00 cancellation fee if we are able to re-book the condo for your rental dates. We do advise you to purchase travel insurance that we offer through CSA Travel Protection.

DAMAGE WAIVER

The Damage Waiver is a fee added to the reservation total. When an issue is reported immediately, it covers the registered guest against any accidental damage to the unit or its contents for an amount not to exceed $1500.00. The Damage Waiver gives our guests a complete and total peace of mind by knowing “When accidents happen…You are covered!”
Terms and Conditions:
•Coverage includes accidental damages only. Damage caused by acts of violence or malicious acts will not be covered.
•Damage is limited to the rental unit you are occupying under the terms of your confirmation and does not cover any other structure.
•Coverage includes the interior of the unit including furnishings, appliances and other fixtures.
•Coverage includes limited damage to the exterior including porches.
•Guest’s personal items such as luggage, clothing, electronics or any other items that are not a part of the rental property are not covered under this coverage.
•Vehicles of any kind are not covered.
•Damage must be reported to the office immediately for coverage to be in effect.
•Acts of God are not covered.
•Damage plan does not cover loss of use of the property.
•Guest is responsible for charges over and above $1,500.

BOOKING DEPOSIT & PAYMENT REQUIREMENTS:

A three night deposit is due when you make your reservation. Final payment is due 30 days before your arrival date. Final payment is due 60 days before the 12/15 – 1/05 Holiday Season. Sullivan Properties retains any interest earned on all Client Trust Deposit accounts. We process credit cards on due dates unless otherwise instructed.

RATES, TAXES, CLEAN CHARGE & MISC. FEES: Descriptions and rates are subject to change without notice. State of Hawaii Transient Accommodations Tax (10.25%) and General Excise Tax (4.167%) are charged on each reservation. Rates do not include daily Housekeeping service. Daily housekeeping service is available at additional cost. Homeowner Association check-in fees, local telephone charges, parking fees or Resort fees may apply. Rates are subject to change without notice. Rates will vary based on the condo location, the condo size and the time of year.

CHECK-IN PROCEDURES: Please phone us if you do not understand your condo entry procedure or keying instructions! Check-in time is after 3:00 PM. Check-out time is at 11:00 AM. You may need to rent another day for Departing Red Eye Flights! Sullivan Properties will provide a condominium lock box code or other arrival entry instruction after we receive your final payment. You may go directly to your unit when you arrive on Maui if you have your entry door key codes or lock box instruction. Call 800-326-9874 for check-in clarification if needed. We will leave a Parking Permit inside most condos. The front desk at Sands of Kahana and Maui Eldorado will give you a Parking Permit for your stay. This is important, as they will tow your auto off property and charge you a fee without a Parking Permit. The Whaler on Kaanapali Beach, Sands of Kahana and Maui Eldorado all have a 24hr front desk: Please check in at the front desk upon arrival. Maui Eldorado guests to pay a Registration fee of $60 at the front desk upon check-in & $17/ day resort fee. Other property registration fees were posted to your account in advance. Note: Sands of Kahana only allows local calls. We suggest you bring your cellular phones or phone cards for all properties for making long distance calls. The Kapalua Bay Villas, most of The Kapalua Golf Villas, The Mahana & Kahana Sunset now use a numeric entry door code. Call us if you have not received your entry door code. All Codes/ Fees are Subject to change! WARNING!!! HOMEOWNER’S ASSOCIATIONS DO NOT GIVE CONSTRUCTION NOTICES ANYMORE. Property Amenities may change without notice!

EARLY ARRIVAL or LATE CHECK OUT: There is a $50.00 Early Check-in fee if the condo is available. Late check outs, if available, are as follows: Anytime until 3:00 pm is ½ day rental of your nightly rate plus taxes and if you wish to stay past 3:00 pm is it full day rent plus taxes. These services are based on space available

HOUSEKEEPING SERVICE: No daily housekeeping service is included in your rental rate. Housekeeping services are available at additional cost.
Minimal starter supplies are provided and guests are to replenish the starter supplies at their own cost as needed.
AIR CONDITIONING: Air conditioning is only available at The Whaler, The Kapalua Golf Villas, The Maui Eldorado & the Mahana Resort. There are a few A/C exceptions at other properties, so please inquire at the time of booking.

INTERNET ACCESS AND MISC: High-Speed Internet with Wi-Fi connection is available and free in all condos. Most condominiums have washer & dryers inside the units. The exceptions are Napili Bay, The Whaler and Kuleana properties, where there are laundry facilities on site.

SMOKING: We ask that if you smoke, please do so outdoors, as smoking is not permitted in any of our rental accommodations or on the balcony. The State of Hawaii has outlawed smoking within 25 feet of a public common element or public entry way.
OCCUPANCY: Studios: 2 persons, One-Bedroom units: 2 – 4 persons, Two Bedroom units: 4 – 6 persons, 3 Bedroom units: 6 – 8 persons. Some restrictions may apply. (Note: We do not recommend sofa bed usage for adults!)

ROOM ASSIGNMENTS: Sullivan Properties acts as the rental agent for the individual condominium owners and we cannot completely control rental availability. Problems rarely occur but should such a situation arise whereby the condominium becomes unavailable; we reserve the right to substitute an alternate condominium property up to and including the day of arrival. All reservations are subject to cancellation or change for reasons including but not limited to, labor strikes, acts of God, failure of guests to vacate as scheduled, mis-interpreted communications, sale of unit or change of management companies.
OFFICE HOURS: M-F 7:00am – 5:00pm. Saturday 9:00 AM – 4:00 PM and Sunday 9:00 AM- 1:00 PM (Hawaii Time Zone). Office: 808-669-0423 Toll Free: 800-326-9874 Fax: 808-669-8409 – Emergency Call 911

04/08/2019 6:32 pm

Get quote